1. Guest refunds are handled by the host company
GroList is a platform for villa hosts and hospitality operators. Where a guest orders on a host company's GroList-powered site, the refund terms that apply are the ones published on that site, and the host company handles the request.
This apex site sells nothing to guests. If you placed an order, use the site you ordered on, or contact us at hello@grolist.do and we will point you to the right host.